Plans & credits

• Starter: $30 a month, with 250 Email Credits.
• Pro: $45 a month, with 500 Email Credits.
• Plus: $60 a month, with 1,000 Email Credits.

Loans, documents and borrowers are unlimited on every plan. What grows with the plan is how much chasing you can send, plus a few extras such as more templates and drives.

Every email Rakolto sends to a borrower uses one Email Credit. The usage meter in Settings › Plan & billing shows where you are this month.

• You get a warning email at 80% and 90% of your allowance.
• At 100%, outbound chasing pauses until next month, unless automatic top-ups are on.
• Your borrowers can always upload. Running out of credits never stops a document coming in.

A top-up pack adds credits straight away and is added to your next invoice. Starter allows 1 pack a month; Pro and Plus allow 3 packs. Unused pack credits carry over one month; your plan's monthly credits don't.

An Email Credit pack is on the Plan & billing page. It can be bought once you've used 80% of your allowance; until then its button is shown but disabled, with a note saying when it unlocks.

• At the top: your plan's name - your subscription, Test Program for testers, or Internal Admin for the Rakolto team - and when your next bill is due (N/A where nothing is billed).
• Your usage this month, then the top-up packages, then your billing history with invoices to download.
• Upgrade (or Change plan) opens the three plans side by side. Your current plan is marked Current; the others say Upgrade to or Switch to.

Card checkout isn't switched on yet. To start a plan, email support@rakolto.com and we'll set you up by invoice.