The borrower upload link

An email from “<your display name> via Rakolto” with one button. The link, rakolto.com/u/ followed by a short code, opens their personal upload page straight away. There is no account to create and no app to install.

Every link also has a 6-character password. The link carries it, so borrowers normally never type it. It's printed in the email, above the button, under “If you're asked for a password, enter this”, in case a link gets cut short or rewritten on the way. On the page, a borrower who is asked types it in; ten wrong tries lock the link for 15 minutes.

• A greeting with their name and who needs the documents, so they can tell at a glance the link is theirs.
• Your checklist, with a progress bar showing how many are uploaded.
• An Upload button on each item that's still needed.
• “All done - thank you!” once everything is in.

On a phone, tapping Upload offers the camera or the photo library. Several photos of one document are combined into a single PDF, one photo per page, before they upload. Photos are turned the right way up and resized first.

• They can attach a PDF instead of taking photos.
• One upload is either photos or files, not a mix of both.
• Each file can be up to 25 MB.

Files go from their device straight into your drive.

A link works for 90 days from the last time it was sent. Every resend, manual or automatic, starts the clock again.

Marking a loan complete or archiving it turns its link off and deletes the short link. If you bring the loan back (Mark as not complete, or Restore from Archives), it gets a brand-new link and password - the old ones never work again. Links in emails sent before short links existed keep working while the loan is active.

A borrower can't replace a document they've already uploaded. If you need a new copy, ask for one from the loan page; see Ask for a new copy.